Customer Service Charter - particularly in relation to service provision - is informed by two documents: the IT Tralee Library Strategic Plan 2004-2007, including the Library Vision Statement, and the Institutes of Technology Librarians Strategic Statement 2006/2010.
"To provide a high quality library service to all students and staff, that is responsive to user needs and allows them to maximize the use of library resources to support their study and research, providing optimum access to resources through user education and, where possible, off-site access to material." (IT Tralee Library Strategic Plan, 2004-2007).
The Libraries of the Institutes of Technology operating at National and Strategic level will foster the development of flexible, accessible learning environments, drawing on International best practice and collective knowledge.
A Library Committee is established in the Institute to advise the Director on the policies and resources required to help achieve these service aims. The life of the Library Committee is three years. Previous Minutes of Library Committee meeting are available to view.
Composition: The Library committee membership is constituted as follows:
A Chair is nominated by the Director in consultation with the Registrar of the Institute.
One designated person elected by and from each of the following:
This strategy statement represents a vision for the future of libraries within the IoT sector.
Six areas were identified as high level objectives:
The Strategy Statement is currently being reviewed (Spring 2009) by the IoT Librarians Group.
The Strategic Plan has been developed by Library Staff with reference to the overall Institute Strategic Plan. It aims to build on the achievements of the 2004-2007 Library Strategic Plan and focuses on five key areas:
The Library Network Support Services (LNSS) project began in August 2008 as a collaboration of the Shannon Consortium libraries of LIT, UL, IT Tralee and Mary Immaculate College, with LIT as the lead institution.
A successful submission was made to the HEA, and funding was made available for the LNSS project through the SIF 2 program. The LNSS Project is led by a Steering Group, consisting of Directors from the partner libraries.
There were 2 main projects:
The Regional Network for Staff Development project was completed in 2010, while the Information Literacy project continues to fund access to Epigeum and ITilt Information Literacy software modules.
The Epigeum Research Skills Online and Avoiding Plagiarism Online courses can be accessed via the Library Research Skills page on Blackboard.