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Main Description show detail >>

Department:	Hotel, Culinary and Tourism	Module Code:	HOSP61014
Level:	Level 6	Contact Hours:	36
Duration:	1 Semester	Directed Study Hours:	0
Effective Term:	2017/18	Indep. Study Hours:	64
Credits:	5

Prerequisite Knowledge:

None

Module Description/Aims:

The module will introduce the learners to a Property Management System (PMS) highlighting the key functions at each stage of the guest cycle. The module will also look at the elements involved in servicing a bedroom.

Contact Hours show detail >>

Contact Type	Hours
Practical/Workshop	18 Per Module
Practical/Workshop	18 Per Module

Learning Outcomes show detail >>

On successful completion of the module, the learner will be able to:

No.	Description/Learning Outcomes
1	Identify the key functions and applications of a Property Management System.
2	Demonstrate a competence in the key tasks of reservations, check-in, billing, reporting and Check-out.
3	Demonstrate a proficiency in servicing a guest bedroom.
4	Identify the key operational aspects pertinent to the accommodation department.

Learning Strategies show detail >>

Learning Strategies
For the Front Office element of the module students will be taught using a Property Managements System in a laboratory environment. For the Accommodation element of the module students will be taught using a combination of lectures and practical's in a local hotel.

Indicative Syllabus Content show detail >>

Content	Detail
PMS applications	• Introduction to the PMS System • Individual and group reservations • Cashiering and billing • Arrivals and Check-in • Check-out and settlement of accounts
Accommodation Department	• Introduction to the accommodation department. • Functions of the Accommodation department. • Fundamentals of cleaning and cleaning schedules. • Servicing a guest bedroom

Assessment Strategies show detail >>

Assessment Strategies
Laboratory assessments using a PMS
On going practical assessments with a Final Practical Examination - Servicing a room in a hotel.

Indicative Assessments show detail >>

Learning Outcome	Assessment Category	Assessment Method	Additional Information	% alloc
1, 2	Continuous Assessment	Practical	Two in class laboratory practical's (25% each)	50
3, 4	Continuous Assessment	Practical	On going practical assessments and a Final Practical examination - Servicing a guest Bedroom	50

Reading List show detail >>

Type	ISBN	Title Author Publisher	Year	Edition	Library Link
Recommended	9780132706711	Check-In Check - Out Managing Hotel Operations Gary K. Vallen, Jerome J. Vallen Pearson	2012	9th Edition	-
Recommended	1844800903	Principles of Hotel Front Office Operations Sue Baker & Jeremy Huyton Thomson	2001	2nd edition	-

Journals and Websites show detail >>

Type	Description
Course Material	Course material on blackboard.

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Operations 3