| Content |
Detail |
| Introduction to Management | • Management definition and process
• Basic managerial roles and skills
• Scope of management |
| History of Management | • Scientific, classical, behavioural and management science theories
• Recent developments in management theory
• Systems, contingency and total quality management
• Contemporary management issues and challenges.
|
| Key Roles of the Hotel Manager | • Human Resource Management
• Services Marketing
• Event Management
|
| The Environmental Context of management | • The external environment
• The internal environment.
• The organisational culture.
• Diversity and multiculturalism in hotels.
|
| Introduction to Planning and Decision Making | • The strategic importance of planning
• The planning process
• The types of decisions
• The decision making process |
| Control |
• Purpose of control
• Types of control.
• Control process.
• Managing control
|
| Change management | • Forces for change
• Managing the change process
• Organisational structure
|
| Supervisory Leadership in Hotel Operations | • Line management leadership
• Developing direction
• Motivating teams and individuals
|
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