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Main Description show detail >>

Department:	Manufacturing Engineering	Module Code:	QUAL81003
Level:	Level 8	Contact Hours:	36
Duration:	1 Semester	Directed Study Hours:	36
Effective Term:	2014/15	Indep. Study Hours:	28
Credits:	5

Prerequisite Knowledge:

None

Module Description/Aims:

To prepare the student for a career in Quality engineering/Quality management so that they can play a part in the overall success of the organisation by promoting a systemised approach to quality management based on the principles of Total Quality Management.

Contact Hours show detail >>

Contact Type	Hours
Lecture	2.5 Per Week
Practical/Workshop	.5 Per Week

Learning Outcomes show detail >>

On successful completion of the module, the learner will be able to:

No.	Description/Learning Outcomes
1	Design a quality management system for the manufacturing and engineering services organisations adopting a TQM framework.
2	Analyse the strengths and weaknesses of a QMS derived from case studies.
3	Produce a plan for preparing a company for ISO 9001 certification.
4	Establish a reporting and analysis system for measuring a company's quality performance.
5	Select and utilise modern quality management tools and techniques for planning, process improvement and problem solving, analysis and evaluation, based on sound evidence and contribute to continuous improvement.
6	Examine different models of quality cost reporting and formulate a plan for the introduction of quality cost reporting in an organisation.

Learning Strategies show detail >>

Learning Strategies
This module will be delivered using lectures and will be supplemented by assigned reading material.
The student will undertake portfolio tasks in the classroom which will focus attention on what the student is learning, how well they are learning it and how well they demonstrate learning.
The student is encouraged to do the assigned reading and the self tests from the Study tools section of WebCT Blackboard to test their knowledge and understanding and application of the subject.<br>Extra reading materials in the form of peer review papers are provided on WebCT Blackboard. <br>
The student is encouraged to participate in group discussion on certain topics through the WebCT platform.

Indicative Syllabus Content show detail >>

Content	Detail
Strategic Role of Quality	• History of Quality Management • Role of quality in operations management • Garvins's Quality dimensions for the provision of services and products • Total Quality Management
Quality Systems and Standards	• Quality terminology • Quality systems • Sampling plans • Role and function of standards, compliance and auditing • Quality system standards: ISO9001:2000 and complementary standards • Process summary model
Quality Measurement and Costs	• Models of Quality Cost reporting: Juran and Crosby • Integrating quality cost management and operation's strategy • Servqual model
Quality Management Tools and Techniques	• Six Sigma methodologies • Benchmarking • Kaplan's Key Performance Indicators • The Seven Quality Tools • SPC Charts - attribute and variable types
Quality Improvement	• The concept and scope of continuous improvement • Seven step improvement model • DRIVE model • Case study analysis • Management of a Quality Improvement Project

Assessment Strategies show detail >>

Assessment Strategies
The student's knowledge and understanding of the module will be assessed using one written examination and ongoing portfolio tasks done in the class room. There are no alternative portfolio tasks set for students who fail to attend.
The student will do one major group report based on a case study which will integrate learning concerning many of the core concepts of the module. As part of the report the students will engage in an online discussion group using WebCT platform to discuss and analyse key issues arising.
Final examination (scheduled) to evaluate the student's comprehension, application, analysis and synthesis of key concepts, to demonstrate the student's level of reading and study.

Indicative Assessments show detail >>

Learning Outcome	Assessment Category	Assessment Method	Additional Information	% alloc
1, 2, 3, 4, 5, 6	Continuous Assessment	Case Study - Group	Will integrate core concepts of the module and include an online discussion group whereby students demonstrate team skills.	20
1, 2, 3, 4, 5, 6	Continuous Assessment	Portfolio	1. Design a quality specification 2. Quality cost exercise 3. SPC exercise 4. Flowcharting of a quality procedure 5. Elements of a Quality System related to the world of work 6. Integrated manufacturing systems exercise 7. Drive Model exercise	20
1, 2, 3, 4, 5, 6	Continuous Assessment	Class Exam		10
1, 2, 3, 4, 5, 6	Final Exam (Scheduled)	Final Written Exam		50

Reading List show detail >>

Type	ISBN	Title Author Publisher	Year	Edition	Library Link
Essential	140584700X	Operations Management Nigel Slack, Stuart Chambers, Robert Johnston Financial Times/ Prentice Hall	2006	5th	view
Recommended	082645271x	Total Quality Management George and Weimerskirch The Portable MBA	2000	3rd	-
Recommended	0071455485	Six Sigma for managers Greg Bue McGraw-Hill Professional	2005		-

Journals and Websites show detail >>

Type	Description
Website	Course notes are available on WebCT Blackboard. Please regularly review the calendar of class events and study tools and assignment briefs.
Website	Emerald Journals on Library database

View Module Details For

Quality Management